Your neu pk Privacy Policy & Data Protection

1 Introduction & Scope

Neu pk (neupk.com) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that every user's personal data belongs to them. This Privacy Policy ("Policy") applies to the neu pk website, mobile app, and all related services.

By reading this Privacy Policy, you will understand what data we collect, how we use it, how long we retain it, and what rights you have. By using neu pk, you are considered to have agreed to this Policy.

2 Information We Collect

Neu pk only collects data that is strictly necessary to provide our services. We do not ask for excessive or irrelevant information. Below is a breakdown of what we collect:

3 How your data is used

All data collected is used only for specific, legitimate purposes. We never use data beyond what has been disclosed.

• For account creation, verification, and management.
• To process deposits, withdrawals, and payment transactions.
• To deliver services in accordance with the Privacy Policy and Terms & Conditions.
• To prevent fraud, deception, and money laundering.
• To ensure responsible gaming and monitor the risk of addiction.
• To send promotional offers and updates with the user's consent.
• To improve platform performance and fix bugs.
• To fulfill legal obligations and cooperate with regulatory authorities.

4 Data Retention & Storage Period

Neu pk retains your data only for as long as necessary — no longer, no shorter. Once the purpose has been fulfilled and the legal retention period has ended, your data is securely deleted.

• Active account data: retained for the full duration the account remains active.
• After account closure: minimum 5 years (as required by law).
• Financial transaction records: retained for up to 7 years.
• KYC documents: 3 years after verification.
• Support chat records: retained for 2 years.

All data is stored in data centers that meet Bangladesh and international security standards. Regular backups and security audits are conducted.

5 Who your data is shared with

Neu pk never sells your data to third parties for money. However, there are specific circumstances where limited information may need to be shared:

• Payment processors: With bKash, Nagad, Rocket, or your bank — solely to complete transactions.
• KYC verification services: Authorized agencies for identity verification.
• Legal authorities: Under a direct legal order from a court or regulatory authority.
• Licensing Authority: Specific data required to maintain the gaming license.
• Cybersecurity partners: Technology service providers for fraud and hacking prevention.

6 Cookies & tracking technologies

Neu pk's website and app use cookies and similar technologies to enhance your browsing experience and maintain platform security.

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preference, theme, and personalized settings.
• Analytics cookies: Used to understand which pages are visited most — no individuals are identified.
• Marketing Cookies: Active only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7 Our Security Measures

Neu pk uses a multi-layered security system to protect your data. Each layer operates independently — if one fails, the others continue to provide protection.

• SSL/TLS 1.3 encryption — applied to all data transfers.
• AES-256 encryption — applied to all stored data.
• Two-factor authentication (2FA) — an extra layer of security at login.
• 24/7 cybersecurity monitoring — real-time threat detection.
• Regular penetration testing — to identify and address security vulnerabilities.
• Firewall & DDoS protection — to defend against external attacks.
• Strict staff access controls — only authorized personnel can view data.

8 Your Privacy Rights

Neu pk believes you should have full control over your own data. You can exercise the following rights at any time:

• Right to access: You can request details of what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: Under certain conditions, you may request deletion of your account and associated data.
• Right to Portability: You can request a copy of your data in a commonly used format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Restriction: You can request that data processing be temporarily suspended while an investigation is ongoing.
• Right to withdraw consent: Any consent given for marketing or optional processing can be withdrawn at any time.

To exercise this right, support@neupk.com— responses are typically provided within 30 business days.

9 Protection of minors

Neu pk is a platform strictly for users aged 18 and above. We do not knowingly collect personal data from minors or grant them access to the platform.

• Age verification is mandatory at the time of registration.
• Age verification documents are reviewed as part of the KYC process.
• If anyone under the age of 18 creates an account, it will be terminated and their data will be deleted.
• If parents have any concerns, they can contact our support team right away.

10 Privacy policy updates

Neu pk may update this Privacy Policy from time to time. We will notify you in advance depending on the nature of the changes.

• For significant changes, email notification will be sent at least 14 days in advance.
• A clear notice will be displayed on the website and app.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

The date of each update will be noted at the top of this page. Previous versions are available upon request.

11 Contact & complaints

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us directly. We are committed to responding to all messages promptly.

• Email: support@neupk.com
• Live chat: available 24/7 on the website or app.
• Email response time: typically within 24–48 hours.