By using neu pk Terms & Conditions — Fully in Bengali

1 General Terms & Conditions

Neu pk (neupk.com) is a licensed online gaming and Sports Betting platform. These Terms and Conditions ("Terms") apply to the neu pk website, mobile app, and all associated services. By using the platform, you confirm that you have read, understood, and agreed to abide by these Terms.

These terms and conditions have been prepared in Bangla. In the event of any linguistic discrepancy, the original Bangla version shall be considered authoritative. neu pk reserves the right to amend these terms at any time — members will be notified via email or in-app notification before any changes come into effect.

• These Terms were last updated in January 2026.
• neu pk operates in compliance with Bangladesh and international gaming laws.
• The user agrees to these terms voluntarily and with full understanding.
• This platform is strictly prohibited for minors.

2 Account Registration & Eligibility

To open an account with neu pk, the following conditions must be met. Providing accurate information at registration is mandatory. Incorrect or false information may result in account termination and forfeiture of any deposited funds at any time.

• Registrants must be 18 years of age or older.
• Each individual may only operate one account.
• The name, phone number, and email used during registration must be genuine.
• It is the user's own responsibility to keep their account password confidential.
• Accounts cannot be transferred or sold to another person.
• Residents of countries or regions where neu pk is prohibited are not eligible to register.

3 Identity Verification — KYC Process

Neu pk complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. We verify the identity of every member to maintain a safe and transparent environment. Withdrawals may be delayed if KYC verification is incomplete.

What may be required for KYC:

• A photo of your National ID (NID) or passport.
• A selfie photo showing your NID clearly.
• A utility bill (electricity or gas) dated within the last 3 months for address verification.
• Proof of ownership of the payment method used.

KYC information is stored with full security and used exclusively for verification purposes. We never sell this information to third parties.

4 Deposits, Withdrawals & Payments

Neu pk supports all major payment methods in Bangladesh, including bKash, Nagad, Rocket, bank transfers, and cryptocurrency. All transactions are secured with SSL encryption.

• The same payment method should be used for both deposits and withdrawals.
• Deposits from third-party accounts are not accepted.
• Withdrawals exceeding ৳50,000 may be held until KYC is completed.
• Transactions may be placed on hold while under investigation for suspected fraud.

5 Bonus & Promotion Terms

Neu pk regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and referral bonuses. Each bonus comes with specific Wagering Requirements that must be met before a withdrawal can be made.

• Welcome bonus of up to 100% on your first deposit — maximum ৳10,000.
• Welcome bonus wagering requirement: 20x the bonus amount.
• Wagering must be completed within 30 days of claiming the bonus.
• Multiple bonuses cannot be active at the same time.
• Each promotion may have conditions tied to a specific game or betting category.
• If bonus abuse is found, the bonus and any associated winnings will be voided.

6 Betting & Gaming Rules

When playing Sports Betting, Live Casino, slots, jackpots, or virtual sports on neu pk, the following rules must be observed.

• Once a bet is confirmed, it cannot be cancelled.
• If a bet is voided due to a technical error, a full refund will be issued.
• For odds changes in Sports Betting, the odds at the time the bet is placed will apply.
• Bets may be voided in cases of suspected match-fixing or coordinated manipulation.
• In any dispute regarding game outcomes, neu pk's system logs serve as the final and definitive record.
• The maximum bet limit for the jackpot section is shown on the respective game's page.

7 Prohibited Activities

Neu pk is committed to maintaining a fair and safe gaming environment. The following actions are strictly prohibited and will result in immediate account closure:

• Creating or operating multiple accounts.
• Bonus system abuse (arbitrage betting, bonus hunting).
• Hacking, software cracking, or unauthorized access to the platform.
• Using or stealing another member's account credentials.
• Using the platform for money laundering or any form of illegal financial transactions.
• Using neu pk's brand, logo, or content without permission.
• Attempting to harass or mislead other members.

8 Privacy & Data Protection

Neu pk treats the protection of your personal information as a top priority. Information provided at registration is used solely for account management, KYC verification, and service improvement.

• Your information is never sold or rented to any third party.
• Information may be shared when required by legal obligations or at the request of a regulatory authority.
• All data is stored on servers secured with SSL and AES-256 encryption.
• Even after account closure, data may be retained for a specified period as required by law.

For our full data protection policy, please visit our Privacy Policy View page.

9 Responsible Gaming

Neu pk believes gaming should be purely for entertainment — not a source of income. We encourage our members to play in a healthy, controlled manner. Set your own limits and stick to them.

• You can set your own daily, weekly, and monthly deposit limits.
• The self-exclusion feature can be activated at any time, 24/7.
• If needed, your account can be suspended for 30, 60, 90, or 180 days.
• If gaming addiction is suspected, our support team is available to help.

10 Account Suspension & Closure

Neu pk reserves the right to temporarily or permanently suspend any account under the following circumstances:

• Violating these terms and conditions.
• If evidence of fraudulent or deceptive activity is found.
• If KYC verification fails or incorrect information is provided.
• As directed by legal or regulatory authorities.
• If the user requests to close their own account.

If an account is closed for standard reasons, the remaining balance will be refunded. However, if closure is due to a rule violation, the balance may be forfeited.

11 Dispute Resolution Process

For any dispute or complaint, please contact our customer support team first. We aim to respond within 48 hours. If the support team is unable to resolve the issue, you may proceed to the next step.

• Step 1: Contact the support team via email or live chat.
• Step 2: Submit the details of your dispute in writing.
• Step 3: Mediation through the licensing authority.
• In all disputes, system logs and data will be considered as final and conclusive evidence.

12 Changes to Terms & Their Effect

Neu pk reserves the right to update these terms and conditions, in part or in full, at any time. Members will be notified at least 7 days before any changes take effect, via their registered email or an in-app notification.

Continued use of the platform after any changes takes effect means you accept the updated Terms. If you do not agree to the new Terms, you may close your account and withdraw your balance.